Custom Programs Coordinator - Fixed Term Contract for Maternity Cover The Role Working within the Custom Programs & Partnerships Office to coordinate around 30 customised programs from US institutions, typically faculty-led university programs that take place mainly during the summer (May–August), at Harlaxton College each year. Custom programs are a major business area for Harlaxton and range in duration, subject matter, and support, but always the priority for these programs is to deliver a high-quality experience of the United Kingdom and of Harlaxton that fits the needs of the client. This role acts as the main contact for all stages of managing these programs from initial enquiry to budget management to logistics to on-the-ground support. You will also assist the Custom Programs & Partnerships Manager as needed with administrative support. • Assist with the preparation of accurate and appealing program proposals with solid budgeting and itinerary plans for each • Create and manage contracts and deadlines for each program • Organise external logistics for programs; this includes booking transportation (coaches, minibuses, trains), accommodation (hotels and hostels),and a wide variety of activities (tours, visits, museum admission, etc.) • Manage internal processes for ensuring quality experiences at Harlaxton for each group, which includes liaising with all other areas of the Harlaxton team • Act as the primary contact and first responder pre-departure and on-site for program leaders and students We are looking for · Highly organised with excellent attention to detail · Strong written and verbal communication skills · A confident problem-solver who can think on their feet · Friendly, approachable, and a strong team player · Passionate about experiential learning with a strong knowledge of British Culture and with a desire to learn and grow · IT proficient (Microsoft Office, email, and general admin systems) Additional Information 37.5 hours per week- this role includes some evening and weekend working hours when groups are arriving out of hours.